Each order includes a PROCESSING TIME and a SHIPPING TIME...

Processing Time for personalized items is approx. 3-5 business days.. from receipt of order (leadtime does not include weekends or holidays.. we are closed) but sometimes the leadtime can be shorter!

Please add all personalization for items in the "notes box" of the order when you check out... along with any color selections that might apply. Please make sure all spelling / wording you specify on your order is correct... we will print and ship it exactly like you add it on your order!

If you would like me to design something for you outside the realm of what is in my store...please contact me through the shop and I will get back to you whether I am able to do it for you....Sometime I am unable to take custom requests if I am already booked with custom requests.....There will be a custom design fee attached to the order total.. the custom fee will depend on the scope of the service. ..so please inquire....Thanks!

My hours are Monday-Friday 8:00am- 3:00pm...I do work some evening hours and the occasional weekend. Convos that I receive over the weekend, will be answered on Monday.

I will only send a proof on invitations or anything that is custom designed- meaning any items not already designed in my shop ( not standard sticker items or favor bags, recipe cards... in my shop)

When a custom order is placed... I will design up to 2 proofs if needed... Additional proofs will incur a fee. and will depend on the changes requested if different from what was initially requested or discussed!

First and Foremost....If you have any questions or problems with your order, please contact me first... I will always try to help my customers to make sure they are happy with their order! Due to the fact that everything is handmade and custom made for each customer, there is a no return policy (unless I have made a mistake...and I will of course correct it for you, no problem at all)....Be advised....once you approve a proof....and then realize there is a mistake...I cannot redo the order for you....that is why proofs are sent... so please take the time to review them... we are human and mistakes are made.. so just make sure your proofs are correct before you approve them. thank you!

We ship USPS and FedEx. .Remember that USPS is a reg, mail service.. Ship time are longer and the USPS does NOT guarantee any certain delivery dates with reg. mail service... there is also NO insurance for reg. mail service. That means there is no coverage for LOST or DAMAGED orders. Due to this... We offer the upgrade to ship FEDEX.. shipping is approx 2 -3 days. please note we are not responsible for USPS / FEDEX weather delays....Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. that is beyond our control and we cannot forsee those events. All shipping times are approximate and are NOT Guaranteed