Announcement
Send us a message if you need any help choosing what's best for your skin or if you have any questions at all.
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Items
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Reviews
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Jacky on Apr 16, 2024
5 out of 5 starsLOVED this stuff. Helped me during my twin pregnancy, my belly was huge! Gained 70lbs during my pregnancy and I slathered this on every night before going to bed and it truly worked! I just ordered a second jar to gift to a friend!
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d on Apr 15, 2024
5 out of 5 starsThis is good stuff, great as mixer with a stable Vit C serum for daytime regimine. Opted for the unscented option (to be more manly) Highly recommend all products and shop. Long time customer
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Kevin on Apr 15, 2024
5 out of 5 starsThis powder works really well and doesn't have an odd smell. Does a great job keeping things fresh.
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Kevin on Apr 15, 2024
5 out of 5 starsFantastic smell, good feel, and soft skin. This product works miles better than petroleum products.
About EmpireSquid
Lotions and potions and balms oh my!
Shop members
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Stephanie & Alexander
Owner, Designer, Maker
We design, test, and make everything in our shop.
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Felix & Stella
Owner, Wee Helpers, Product Testers
Our little product testers and co-conspirators in general.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and Personalized Orders
Since we make all of our products to order, we can easily fulfill your custom requests. Just contact us if you need to omit or change any of the ingredients in one of our goodies; We make minor and major customizations for our customers all the time.
Warm Weather and Melted Butters
Our completely natural facial and body butters may liquefy in hot (over 85 F) environments. Liquefaction will in no way harm your lotion, and simply tossing it in the fridge for a night or two will bring it back to its intended texture. Please keep in mind that shipping to or through hot climates, particularly in the summer months, may result in a liquefied lotion.
Gift Wrapping and Packaging
While we do not offer gift-wrapping, per se, your goodies will come neatly wrapped in a simple cardboard box (or USPS Flat-Rate box for large orders) hand stamped with our unique, and kinda funky, custom-made stamps.
If you'll be shipping your purchase as a gift, we can include a note - simply let us know exactly what you'd like the note to say: contact us through an Etsy convo, or leave us a note during checkout in the "Note to EmpireSquid" box. There is no charge for this.
Product Expiration
We use fresh, all natural ingredients with no artificial preservatives added to any of our creations. Most listings will include the estimated shelf life for each individual product: typically between 3-6 months.
We use fresh, natural raw ingredients which we order on a monthly basis. Our products are a bit like fresh food: use 'em or lose 'em.
For the majority of our items, which are completely oil based with no added water (our toners & washes are exceptions to this), the product may begin to develop an 'old oil' smell if used beyond its shelf life due to oxidation of the oils. It will still be perfectly usable, but may not smell so great. Mold will only occur if water is accidentally introduced into the product container during use.
Does EmpireSquid Offer Samples?
Not of our main product line. We do have this sample-size listing for single oils if you're interested in experimenting this way: www.etsy.com/listing/228590123
Since we make everything to order, and thus don't have a large batch to simply scoop out a bit from, it's not really feasible for us to offer samples of our handmade products. We do get asked for samples quite a bit, and we certainly understand why, but they're simply not something we can offer while keeping our shop handmade to order and easily customizable, which is important to us.
If you have any specific questions about a certain product or would like to try and pinpoint what might work best for your skin type, just convo us and we'll discuss it!
Does EmpireSquid Have Sales?
Not really.
We do, occasionally, send out coupon codes to our newsletter subscribers as a thank you for being an awesome SquidLetter devotee! You can sign up on our Facebook page or at our website at EmpireSquid.com
And we join in on some of the major Etsy sales with a few items at times.
But in general, we do our best to keep our everyday prices as low as we can, while still paying the bills (ingredients, fees, packaging, Etsy advertising, and such) and paying ourselves a reasonably fair amount for the time we put into our shop. We prefer to avoid typical sales gimmicks.
Returns Detailed
We stand by our products and want you to be happy with your experience with our shop.
If you are not happy with any of our handmade skincare products for any reason, simply contact us to arrange an exchange or store credit for the full price of the product, shipping excluded.
For opened, mostly unused bottles of essential oils or carrier oils, we can offer a 50% refund.
Any mistakes made on our end will be completely refunded or exchanged, shipping included.
For any issues, please contact us within 14 days and ship items back within 21 days of delivery.
Please note that bulk and/or discounted orders are not eligible for exchange or return.
Does EmpireSquid Offer Wholesale Pricing
No. As we make everything to order and don't mark our prices up enough to offer true (~50% off) wholesale pricing. We can, and do, offer limited discounts to larger orders for resale purposes - typically for small boutique and artisan shoppes.
Shipping Errors and Reshipping
We will fully cover the cost of reshipment of any shipping mistake made on our end and will do everything we can to make sure you get your goodies in a timely manner.
However, if we are given an incorrect address or the delivery is not received correctly and is sent back to us, the actual return shipping cost, which may be higher than the original shipping charge, will be the customer's responsibility.
We do not accept returns for incorrect shipping addresses or returned packages due to shipping issues and/or front desk problems.