Damage: this is thankfully quite rare but if your item arrives and is broken or damaged please immediately take a picture of the item and packaging in order for me to be able to make a claim for the damage. I do my absolute best to ensure items are wrapped carefully and safe. I will always replace any damaged items.

Delay: on some occasions delivery takes longer than expected and I ask that you are patient enough to give an item one month before considering it lost. I obviously have no control over postal services and when items have to transfer between different postal services and go through customs unexpected delays can occur.

If you are unsatisfied with your purchase in any way, please contact me and I will work to make things right!

I will refund or exchange within 7 days of receiving your purchase. Buyer is responsible for return shipping and product must be in resalable condition. A 10% restocking fee will apply. Shipping costs are not refundable. International customers must prepay any duties and taxes for re-entrance into Norway. Custom orders are final sale.

I always take time and care with the wrapping of all of my packages, however if you would like a parcel wrapped for a birthday or special occasion please let me know and I will ensure the parcel is extra pretty!

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Please make sure you know what are the requirements for import in your own country!
IMPORTANT: International Buyers are responsible for all fees associated with shipping to their respective countries (Import taxes, duties etc.).

Norwegian domestic orders are shipped within 1 day by Posten Norge.
International orders are shipped via Posten Norway Priority Airmail in 1-3 business days.
International mail usually arrives in 6-10 days. Outside of the European Union it usually takes around 1 week for them to get to you, could be even 2 (sometimes longer, sometimes less), in very rare cases 3-4 (due to customs). Shipping days are all business days. Over weekend orders are shipped on Monday.

If your box weighs up to 2 kg and length + width + height = max 90 cm I will send it as a letter priority mail in form of a cardboard box. Bigger and/or heavier items will be sent as insured parcels with track and trace.

I do my very best to wrap all your items very carefully.

PLEASE NOTE: ( I am NOT responsible for lost, stolen or undelivered packages ) If you want to purchase insurance you may do so by contacting me prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer.
Shipping failures are not my fault or a reflection on my level of dedication to my customers.