For custom orders, I request a minimum of a 50% deposit to commence work.
Payments can be split into smaller payments, providing the 50% deposit is met before I start ordering materials or start production.

The balance and shipping costs are due on completion, once pictures of the completed item have been seen and approved. If you'd like a no obligation quotation for a custom design, please simply message me.

I hand make hats of all sizes, from doll sized hats through to full sized adult hats, and everything in between.

The sizes for all of my hats should be shown in each listing description, however if you cannot see this information, please simply message me. Most designs can be resized if you want a different size to that shown in the listing.

For full sized hats, I offer small 22", medium 23" and large 23" standard sizes.

I do prefer to work to actual head measurements to ensure the best fit. To measure the circumference of your head, hold a measuring tape, or piece of string, half an inch above your ears, holding it firmly, and send me the measurement taken, in cm or inches.

I make my hats out of genuine milliner's buckram, so they are lightweight yet strong.

They can be very carefully cleaned with a duster or damp cloth, like any other hat, but cannot be washed, not even by hand.

Please don't get your hat excessively wet! Despite my best efforts to make them rain proof, a heavy downpour or lengthy exposure to showers can damage the decorations I use.

All my orders are sent in sturdy, recyclable cardboard packaging and clearly labelled as 'FRAGILE'. My larger or more delicate hats are sent in double walled boxes for added protection.

I use recycled paper and cardboard packing where possible but any bubble wrap or air pockets I use are reused from my own supply orders.

I offer gift messages free of charge. I do a simple gift wrap service on request for $5.

I do offer wholesale products, however as my prices are kept to a minimum for my customers already, I can only offer a small discount for larger orders.

Alternatively, I have some retailers who purchase my products, then increase the prices to sell in their own shop. I have absolutely no objections to this. Providing I get the price I want, I don't mind what you do to sell them yourself!

To wear any mini or midi Ooh La La Boudoir hat, there are 3 hidden elastic loops to the inside of the crown, which means you can use the fixings you prefer. I recommend a hat elastic which I supply, but you can use headbands, clips, grips or combs as you choose.

The elastic provided will be fitted through the two side loops, with the ends tied. You may need to adjust the length to get a good, firm fit. The elastic is worn behind the head, at a 45 degree angle from your forehead, with the elastic running behind your ears. Check out my profile picture for positioning.

It can take a little time to get use to the fit, so if you need any help on how to wear your hat, don't hesitate to contact me!

Yes! I can make any of my garter designs to fit.
I DON'T CHARGE ANYTHING EXTRA FOR THIS SERVICE.
I don't think it's fair to expect a plus size bride to have to pay extra for their garter.

Of course, with all handmade items, every piece made is always a teeny weeny bit different... that's why people buy handmade isn't it? To get the feeling of care, uniqueness and originality! I adore making hats and think it's important to ensure every single piece I make is a one-off.

I work to detailed designs for all my items, but sometimes, due to the nature of the materials I use, the occasional trimming, charm or minor detail might be a little different.

Obviously, if there's something in particular you like (or don't like for that matter!), it only takes a quick message to ask me to include (or exclude) an element of a design. Usually I'll do this at no extra cost and it means your purchase is even more exclusive to you!