🤍 I gladly accept wholesale inquiries. Contact us in order to give you an offer.

🤍 Every order is coming to you with our original shoe dust bag package.

🤍 Size Guide:
Most GuanaSandals are true to size. For more exact recommendations, go to our sizing chart and product descriptions. If you wear a half size, round up to the next whole size.
We welcome custom orders for particular patterns, colors, and sandals sizes up to 42. Custom orders(in sizes or widths) are NOT returnable unless damaged or defective.

🤍For customized orders, please contact us via Etsy chats or email: guanahandmade@gmail.com

🤍 Guana's Workshop Location: 16674 Athens, Greece (EU)
🤍 Destinations: Worldwide!
🤍 Shipping method: Local ACS Courier or FedEx/TNT express worldwide and the shipping cost is an average of places to which we ship.
🤍 Once we have shipped it out, we will send you an email notification of your order status and a Tracking Number.
🤍 We do not take any responsibility and we are not liable for misspelled or wrong addresses that you wrote.
🤍 Registered mail for USA customers:
FedEx/TNT will only attempt the delivery twice, so please make arrangements if you are unable to be there. If someone is not at the location to accept the package, it may be returned to the sender after one attempt depending on the delivery service.

🤍 International customs: Usually, all orders are exempt from taxes and duties, but some countries may charge customs fees, so, please contact your local customs office for more information. Possible custom import taxes and duty fees are the responsibility of customers.

🤍Refunds:
For products with free delivery, you will be charged the shipping charges we paid to deliver your purchase. Please keep in mind that the customer is responsible for any return shipping fees.
🤍Returns:
Items must be returned within 14 days after delivery. Please utilize postal services with a tracking number for your safety.
We suggest simply local services over courier services to avoid problems. The customer is responsible for the return shipping fees.

EXCHANGES:
Buyers are responsible for both the return and exchange shipping charges.

To receive a refund, the item must be in its original, unworn condition.

Please CONTACT US for further return instructions.

🤍All our leather products are carefully handmade or hand-finished, from natural materials one piece at a time. Because of this, there may be slight variations in the products. The product you receive may not be identical to the one pictured.
These small natural imperfections, which may be slight color or shape give handcrafted items their innate soulful character and appeal.
We sincerely hope that you will enjoy each leather product as much as we enjoyed making it for you.
Handmade products may differ slightly from images, including color tone differences. Each pair is unique, which makes our items one of a kind!

🤍Cancelations AFTER the Open WINDOW of 24 HOURS
In adherence to our shop policies, if you choose to cancel your order beyond the initial 24-hour cancellation window from the date of purchase, please note that, given the customized nature of our products, a refund will be issued for 50% of the total purchase amount.
🤍Free shipping and returns
If your order is with a free shipping offer and you would like to return the shoes, we must keep shipping fees (25 euros) from the refund.

🤍 Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact us and we will assist you in any way that we can.
🤍 Please be careful with your purchases! Unfortunately, we cannot accept purchases by accident.

Attention

In the READY TO SHIP/IN STOCK category
There are NO returns or changes available.
Please contact us with your measurements before purchasing them so that we can double-check that the shoes fit.

We are always willing to assist.