To customise your order or provide details for personalisation please add them to the personalisation box during checkout. Please make sure it is exactly how it is to be featured on the item as we will not refund or replacement items due to customer error.

We want your item to be personal to you. All our items are made to order, so if you have a specific colour scheme please add this in the personalisation box during checkout. Please note this relates to plaques, card designs can not be altered

Yes! We want your item to be personal to you. All our items are made to order, so if you would like to change any text please add this in the personalisation box during checkout or send us a custom request from the listing. *****PLEASE NOTE***** it is the buyer's responsibility to ensure that all spellings and dates are correct when placing an order. Items will not be refunded or replaced due to buyer spelling error (as per distance selling regulation exemptions for personalised items)

No, they can be propped against other items. Alternatively, these signs can be made to hang instead if you prefer just select that option, when ordering.

We often make items in various languages, please contact us so that we can discuss this option. There is no extra charge for this service

We often create custom bespoke orders. If you would like something totally unique please contact us to discuss your idea and requirements. Please not that we will not make any item that conflicts with copyright or trademark laws (i.e disney) or use poems/designs that come from another crafter

In the first instance please check with your order as items are made made EXACTLY how you have requested it in the personalisation box. In this instance a refund or exchange will not be possible. If however, the error is ours, then please contact us within 3 days of receipt and we will replace the item for you or refund upon its return.

All our items are sent within the individual timescale featured on each listing at the time of purchase. We offer next day delivery which is advisable if your wedding is within 10 days. We understand it is frustrating not to receive the item within Etsy's designated arrival period, unfortunately neither myself or Etsy have any control over the postal services. Therefore, please note that delays due to the postal services or customs are outside of our jurisdiction and we cannot refund a personalised item(s) if the package arrives after the required date. If your item has not arrived with 10 working days please reach out to us so we can investigate and hopefully gain my information for you.

We only accept returns of non-personalised items (these are items that do not offer personalisation ie. camera card packs). The order will need to be returned in full, in an unused condition, with the original packaging. Please note the buyer is responsible for return postage costs. Please contact us before to discuss return.