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artRuss

Personalized cute coffee mugs, Canada

Oakville, Canada
13,871 Sales

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

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artRuss is taking a short break

Note from shop owner Our shop is currently closed. We will re-open in summer 2020.

Note from shop owner

Last updated on 04 Aug, 2022

Our shop is currently closed. We will re-open in summer 2020.

Shrija Jain

Contact shop owner

Shrija Jain

Contact shop owner

Reviews

No reviews in the last year

About artRuss

Sales 13,871
On Etsy since 2014

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  • Greeting cards ready to ship.
  • Boxes ready to be shipped!
  •  
  •  
  • Our workplace.

Footsteps

Shop members

  • Shrija

    Owner, Creator

  • Priyanka

    Owner, Creator

Shop policies

Last updated on 01 Nov, 2016

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

More information

Last updated on 18 May, 2022

Frequently asked questions

I noticed you shipped out my item, can I please have a tracking number?

If you want a tracking number, please notify us before purchasing your item. It is an additional fee so we do not offer tracking with standard shipping.

Custom and personalized orders

Custom orders are available- please contact us for further details. Additional costs will be dependent on extra materials, work time and specific design.

We usually take 1-3 business days to provide a lo-res digital proof for a custom order. It's shipped once it's approved.

IMPORTANT INFORMATION ON CUSTOM ORDERS:

Due to the amount of people who do NOT purchase their custom order after I have finished it, I will only be doing custom orders AFTER the order is purchased! I am sorry for the inconvenience.

Gift wrapping and packaging

Gift wrapping is available for an additional cost of $5. It can be purchased here:
https://www.etsy.com/ca/listing/451201248

Are your mugs microwave and dishwasher safe?

Absolutely! Our mugs are microwave and dishwasher safe. I have been using mine for 2 years now and have had no issues :)

I received my item but it was damaged in mail. What do I do now?

We package our items as best as possible so they are not damaged while shipping. And we ship all around the world with the same packaging.

That being said, sometimes the postal companies don't handle them properly which results in damaged items which is beyond our control.

Please contact us within 24 hours of receiving the item with clear pictures of the damage and we will send a replacement.

Please note, refunds are not acceptable for items that the damaged during transit.