• Garden
  • Pet friendly
  • Swimming pool
  • Free WiFi
  • Balcony
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Offering 3 ocean-front outdoor pools and a spa and wellness center with spectacular architecture resembling a Cenote, Grand Hyatt Playa del Carmen Resort is located in Mamita’s Beach. The design concept has crafted natural elements, artwork, textures and light. The rooms will provide you with a TV, air conditioning, iPod dock and seating area. Complete with a coffee machine, the dining area also has a dining table. Featuring a bath or shower, private bathroom also comes with a hairdryer. Extras include free WiFi in all rooms and floor-to-ceiling windows featuring amazing views. At Grand Hyatt Playa del Carmen Resort you will find 2 restaurants serving steak specialties and international cuisine, 3 bars and a fitness center. Unique food and beverage concepts and signature offerings from our restaurants and bars, such as Sushi "n" Raw Seafood Bar and La Cocina, will set the stage for you to enjoy the local flavors of Grand Hyatt Playa del Carmen Resort. Room Service available 24 hours. Other facilities offered at the property include water sports facilities, meeting facilities, Beauty Salon and a games room. There is also a multi-purpose ballroom plus fifteen meeting rooms and various indoor and outdoor pre-function areas for events. If you feel like visiting the surroundings, check out the famous shopping, gastronomic and party scenes at La Quinta Avenida. This resort is 34 mi from Cancún International Airporttional Airport.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Grand Hyatt
Hotel chain/brand
Grand Hyatt

Property Highlights

Located in the real heart of Playa del Carmen, this property has an excellent location score of 9.3!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Parking Available On Site

Activities:

Fitness center

Game room

Spa


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.7
Cleanliness
8.8
Comfort
8.9
Value for money
7.7
Location
9.3
Free WiFi
8.5
Select topics to read reviews:

See what guests loved the most:

  • Mark
    United States of America United States of America
    Hotel was very good. On beach, close to main street with lots or bars and restaurants and shops. Pool was good but a bit cold. The rooms were very comfortable and staff were accomodating.
  • Kerem
    United States of America United States of America
    room was good. the beach was great. the service was amazing. the quality of food was decent but not great.
  • Anke
    United States of America United States of America
    Great location, staff, and services. Decent vegetarian options

Area info

Restaurants
3 Restaurants On Site

  • La Cocina
    • Cuisine
      Caribbean • Mexican
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Sushi "n" Raw Seafood Bar
    • Cuisine
      Japanese • Local • Asian
    • Open for
      Dinner • Cocktail hour
    • Ambience
      Family-friendly • Modern • Romantic
  • The Grill
    • Cuisine
      Steakhouse
    • Open for
      Dinner

Resort Facilities at Grand Hyatt Playa del Carmen Resort
Great facilities! Review score, 8.7

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Parking on site
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Balcony
  • Terrace
  • Garden
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
  • Live music/Performance
  • Themed dinners
    Additional charge
  • Bike tours
  • Temporary art galleries
  • Beach
  • Evening entertainment
  • Kids' club
    Additional charge
  • Water sports facilities on site
    Additional charge
  • Snorkeling
    Off-site
  • Diving
    Off-site
  • Cycling
  • Ping-pong
  • Playground
  • Game room
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Video
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available on site (reservation is needed) and costs $20 per day.
  • Valet parking
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Convenience store on site
  • Shared lounge/TV area
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Car rental
  • Laptop safe
  • Soundproof rooms
  • Elevator
  • Fan
  • Family rooms
  • Hair/Beauty salon
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 – outdoorFree!
  • Pool/Beach towels
  • Beach chairs/Loungers
Pool 2 – outdoorFree!
  • Open all year
  • Adults only
Spa
  • Kids' pool
  • Locker rooms
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish

House rules

Grand Hyatt Playa del Carmen Resort takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Mastercard Visa American Express Cash Grand Hyatt Playa del Carmen Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Resort Fee Includes:

- In-room Nespresso machine and capsules with daily refill

- Tea selection (replenished daily)

- Water in guestrooms

- Access to Fitness facilities (Based on local regulations)

- Access to pool facilities and amenities

- Premium WiFi

- Use of Bicycles/helmet

- Guided bicycle tours (3 times per week)

- Entrance to Tortuguita & Hashtag club and game room

- Daily Resort Activities (certain classes are subject to an upcharge)

- Rotation of on-property entertainment programing and activations

- Access to beach facilities and amenities

- Access to Mosquito Repellent throughout property

The name on the credit card used for the booking should correspond to the guest staying at the property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Grand Hyatt Playa del Carmen Resort

  • Grand Hyatt Playa del Carmen Resort has 3 restaurants:

    • The Grill
    • La Cocina
    • Sushi "n" Raw Seafood Bar

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Grand Hyatt Playa del Carmen Resort on this page.

  • Grand Hyatt Playa del Carmen Resort is 2,800 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Grand Hyatt Playa del Carmen Resort offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Playground
    • Game room
    • Snorkeling
    • Ping-pong
    • Diving
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Spa facilities
    • Public Bath
    • Pedicure
    • Locker rooms
    • Spa/Wellness packages
    • Swimming pool
    • Beauty services
    • Bike tours
    • Spa lounge/Relaxation area
    • Live music/Performance
    • Body scrub
    • Temporary art galleries
    • Yoga classes
    • Beach
    • Bicycle rental
    • Themed dinners
    • Steam room
    • Water sports facilities on site
    • Body treatments
    • Fitness
    • Manicure
    • Foot bath
    • Body wrap
    • Fitness classes

  • Room options at Grand Hyatt Playa del Carmen Resort include:

    • Quad
    • Suite
    • Triple

  • The prices at Grand Hyatt Playa del Carmen Resort may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Grand Hyatt Playa del Carmen Resort is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, Grand Hyatt Playa del Carmen Resort is popular with guests booking family stays.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.