Most of my items I make to order. It takes about 7-14 days to finish and pack it, after you paid your order.
If you order ready-to-ship item, it can be send in 1-2 days after payment is received.
I do not accepted any cancellations and refunds for personalized orders.

If you would like to get money refund and you are unhappy with your delivered purchase: item must be returned within 14 DAYS after the buyer receives the item All items must be return in original conditions without any physical changes with all of its components.
I do not refund payment for delivery, only the cost of the product. You will get the money back after the package is returned to the seller. While returning parcel, please give the seller a track number. Your money will be refunded using the same payment method that was used at the original transaction - only PayPal.

If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable 10%+ $ 0.20 and Paypal fees (for USA - 1.9% + $ 0.30, other countries 3.4% + $ 0.30).
I do not accepted cancellations and money refunds for order marked as shipped because it is on the way to destinations.
I do not accepted any cancellations and refunds for personalized orders.
If your package mark as ''unclaimed'', it may be resend, or you may get refund (excluding shipping costs and non-refundable fees) - just write me about it.
I do not provide money refunds for shipped orders, earlier than 45 DAYS after your order marked as shipped. Please note that seller is not responsible for the speed and quality of postal services.

Special care felted boots are not required. If they got dirty-you can to wipe with a damp soapy sponge, then to wipe the soap with a damp sponge. Put to dry.
BUT, in any case do not put it on the battery.

Do not wear boots made of wool in the rain, as they may get dirty.

Felted slippers could be hand-washed with washing powder in warm water (up to 30 degrees C or 86 degrees Fahrenheit).

Treat gently. Mold still wet slippers on your feet so they can retain their normal shape - simply put wet slippers on and stand on a dry towel for a few minutes. Air-dry on a towel.

Avoid direct contact with hot surfaces because the slippers can be reduced in size.
You can also use a vacuum cleaner.

In any case do not put it on the battery.

Natural sheep wool promotes better blood circulation of the legs.
In the process of wearing felted shoes take the shape of their feet, so they are very cozy and comfortable. No wonder it call "second skin".
Shoes are made from natural New Zealand sheep wool, so they are very light.

In the winter slippers are not cold, not hot in summer.
Our slippers we make two types of soles: leather or suede. It will not allow you to slide on the floor.
If you need slippers, for example, for garage or other cold buildings - choose the sole of the micropores.

Boots in wool you will never freeze. Due to the properties of wool feet also do not sweat.
Boots designed for cold weather. In it even the snowbirds will feel warm and comfortable.

Products are shipped worldwide from Ukraine by UkrPost airmail with tracking number (10-15 days) or USPS from USA (5-6 days).
Delivery worldwide usually takes about 2-3 weeks.


If your package did not arrive after 45 days since it was shipped, you can get a full money refund or get a new replacement, just write
Note that delivery time may vary depending on your local mail service.
If shipping and purchasing to your country takes any additional fees, taxes, and duties, please note that you are responsible for this.

Put your foot (without socks) an a blank sheet of paper and carefully linear it to make accurate outline.
Use a ruler to measure longest point (from toe to heel) of your foot and then try to find the size then finds your measurements. That's how you find exact size to choose.

Due to the difference in international shoe sizes we strongly recommend in ordering to write foot length in centimeters.
Foot length is measured from the heel to the longest toe.
If it is a gift - you can measure the insole of any shoes, which wears the recipient of a gift.
You can find slippers and shoes sizing chart in every item. It may be different from other size charts in the shops you are used to buy. If there is a opportunity we ask you to measure your foot longest and widest points and send us measurements in case to avoid any inconveniences when choosing wrong size.
If you are buying slippers like a present for another person please choose size very carefully from the table that is given.