I am happy to make a special order for you, including any items you have seen in the shop, or on my website. Making a different number, or leaving out a design, is not a problem, if there 's a certain combination you'd like for a special occasion or person. I think often the words 'custom order,' can imply that they will be expensive........but to me it just means something different from the version already shown. Having it made more suited to the style, colour, variety, or person that you want, is what makes buying some handmade Etsy items extra special. I will always do my best to accommodate, and will explain why, if I can't manage what you have asked for.

PLEASE MAKE SURE YOU CLICK ON ' Learn more about this item', 'Item Description' or 'Item Details', TO ACCESS THE FULL DESCRIPTION OF THE ITEM, AS ETSY LIMITS THE AMOUNT OF PRODUCT INFORMATION THAT IS IMMEDIATELY DISPLAYED.
I have listed as much information as I can, on the items, including weights and measurements, but if you have any other questions, please ask. I provide the info, but it's down to you, the customer to read it..... BEFORE you decide to purchase it!

All chocolates from my shop SHOULD BE KEPT WELL WRAPPED and in the FRIDGE. This protects the chocolate and the food paints.
I send STORAGE and ALLERGEN details, and a BEST BEFORE date (generally 8 weeks from purchase), with each order. PLEASE NOTE THIS IS NOT A USE BY DATE. The chocolate is perfectly fine for longer, (up to 4 months if stored in the fridge), but I find it useful to give a best before date, to encourage the recipient to actually eat it! Yes, it's chocolate, but I guess because it is more unusual than standard chocolate gifts, the danger is.... it may be thought of as ' too special to eat' for a little too long!
I generally ship and send my orders within 2 days of making them, so your chocolate will be at it's very best.

I don't just like the chocolates to look good, I want the packaging to look like something I'd like to purchase too. My listings all describe the packaging, and the majority, include a gift box with ribbon (except lollipops, which are packaged and tied with ribbon.) EVERYTHING IS PACKAGED WITH LOVE, AND IS READY FOR GIVING!

You may feel like you are involved in a 'pass the parcel' game when you receive your box, but I have to PROTECT when I ship, and this involves a lot of layers, and a lot of time.

PLEASE ALSO READ MY OTHER FAQ; 'HOW LONG DOES THE CHOCOLATE LAST.'
As I like to make and ship my chocs within 2-3 days, it's very hard for me to cope with a sudden surge of seasonal orders. I understand that you wish to receive your order with the longest shelf life, therefore I am happy to delay despatch by +21 days from your date of purchase. This is the maximum delay period allowed by Etsy, before my shop is penalised.
I am happy to suggest timescales for overseas delivery, but can never guarantee them.

YES! I list all items as more than 1 in stock, as many customers wish to order more than one of the same item or chocolate set. The item will also disappear from my Etsy shop when it is sold, if I do not list more than one available. That's why I never show only one item in stock...because I am always able to make more!
PLEASE REMEMBER TO CHECK THE DESPATCH DATE (Also known as Shipping date or Posting date) SHOWN ON YOUR ORDER CONFIRMATION. I DO NOT sell 'off the shelf' items, therefore I have to mould, paint, dry and package each item, before they can make their way to you. ALL MY ORDERS ARE GIFT ORDERS!
IT IS VITAL THAT YOU TAKE NOTE OF THE DESPATCH DATE.... AND THEN ALLOW FOR THE ESTIMATED SHIPPING TIMES, AS SHOWN TO YOUR COUNTRY.

My paints are water (not alcohol) based and also contain, cornflour, emulsifier, soya lecithin, potassium sorbate, and citric acid. They are 100% edible, vegetarian friendly, nut free, kosher and halal... and are tested to the food standards required by European Union legislation. Paints are all used in small quantities, only painted on the front, outer surface, with the rest of the chocolate untouched The taste is unaffected.

PLEASE NOTE : Some paint colours used, may include E102, E104, E122, E124, E129 which are labelled for European Union use "May have adverse effect on activity and attention in children". Please contact me if you have any concerns relating to E numbers (food additives) contained in any particular item in my shop.

PLEASE ALSO READ MY OTHER FAQ; 'WHAT'S IN THE PAINTS?'

I only use high quality, BELGIAN chocolate for ALL my chocolates, including all the miniatures.
ALL MY CHOCOLATES ARE SUITABLE FOR VEGETARIANS AND ARE GLUTEN FREE, BUT ONLY MY PLAIN (DARK) CHOCOLATE IS SUITABLE FOR VEGANS.
MY FOOD PAINT COLOURS are all VEGETARIAN FRIENDLY and GLUTEN FREE. The majority of colours are also VEGAN FRIENDLY, but can be checked on request.

I have also made DAIRY FREE chocolate gifts, using my PLAIN DARK CHOCOLATE.

I make several items containing peanut butter, so CANNOT BE CLASSIFIED AS 'NUT FREE', however I only use specific moulds for the peanut butter items, with the remainder used for solid chocolates. ITEMS MAY CONTAIN NUT TRACES.

PLEASE ALSO READ THE 'Estimated Delivery Times' SHOWN ON THE ITEM LISTING FOR YOUR COUNTRY.

UK PARCELS are sent using Royal Mail 1st class signed for service (delivery time of 1-2 days), which must be added to my processing times, which do vary. All items are MADE TO ORDER so I cannot generally make and send the next day!

INTERNATIONAL PARCELS - are sent by Royal Mail first class standard tracked service. Please note the estimated delivery times shown for your country.

I pack very carefully, but unfortunately HEAT MELTS! PLEASE THINK ABOUT THE TEMPERATURES IN YOUR AREA WHEN ordering. Sending chocolate cannot be insured!

Photos of any chocolate breakages are required, in order for me to consider compensation claims.

PLEASE ALSO READ MY FAQ; 'HOW LONG DOES THE CHOCOLATE LAST + STORAGE INFO'

Chocolate is affected by moisture, light, temperature, and exposure to air, any of which can cause it to 'bloom', ie. the fat particles rise to the surface, and cause a white 'chocolate rash'. It can spoil the appearance of any unpainted chocolate, but it is still fine to eat. In my experience, paint covered chocolate is less likely to bloom, ....but of course, it can still melt!!
Handmade chocolate that is not produced and wrapped in factory conditions, will not last like a bar of Cadbury's! Exposure to paints, and air drying time, mean that my chocs should be kept well wrapped and refrigerated (when received), to protect the paints and be at their best.